Chapter 189 Wrong Idea, Correct Answer

Meng Zhi looked at the phone screen and looked at the content on it in surprise.

"Kuiguang Company is now recruiting 20 people for pre-sales customer service and 20 people for after-sales customer service..."

There are quite a few people who want it.

Meng Zhi ignored the pre-sales customer service information that she didn't care about and focused directly on the after-sales customer service recruitment requirements.

"After-sales customer service (20 people) job responsibilities:..."

"Job Requirements: No academic requirements, no work experience requirements, no prior understanding of the company's products, patient and meticulous work, strong sense of responsibility, putting customer needs first, not embarrassing customers, and responding to those who deliberately make things difficult for the company. Customers still maintain an excellent service attitude, and are good at guiding customers to click the 'refund only' button, and try their best to meet any customer needs..."

After reading this cognitive requirement, Meng Zhi suddenly felt that her Chinese proficiency was a bit inadequate.

The first few nonsense sentences are easy to understand.

It’s the latter request. Why does it seem more and more outrageous?

Good at guiding customers to click "refund only"? Does that mean that refunds are not returned, and the company gives the product to the customer for free?

If it is an unreasonable return or refund due to non-product quality reasons, in most cases the customer will need to bear the return shipping costs, and the company will not have any losses on its books.

But if it is just a refund, it will be a big loss.

Because this means that the goods sent out cannot be received back.

“Then what should you do if you encounter someone who maliciously returns goods?”

Meng Zhi is not worried about hostile companies taking advantage of this to attack Kuaiguang Group - a large company in the entertainment industry, public relations and legal affairs are not vegetarian.

If a hostile company really dares to do this, and Kuaiguang Group directly adjusts its after-sales policy and refuses refunds, or only supports returns and refunds, wouldn't the hostile company have to lose a large amount of shipping costs all at once?

But if it is an individual behavior, it is difficult to prevent it.

Meng Zhi, who has worked in after-sales customer service for a long time, has deep feelings about this - the workload of one difficult customer is greater than that of 100 normal users.

What's more, there are now many people who deliberately seek trouble and make things difficult for customer service.

This behavior of Kuaiguang Group is tantamount to telling these people to come and make things difficult for me...

"Is it the early stage of the project and you want to build a good reputation for yourself?"

"That should be it..."

Meng Zhi made a guess on his own, and soon it was no longer surprising.

These days, it is quite common to want to seize the market quickly and lose money to make a profit at the junior level.

Thinking about it, Meng Zhi focused on the last column, which was the "salary and benefits" entry.

"Salary, uh..."

After reading this column of information in silence for a long time, Meng Zhi suddenly dropped his phone and sprinted to the computer. He opened the computer and opened his mailbox. He updated his resume as quickly as possible and submitted it directly to Kuai as required. Light personnel.

Why not use a mobile phone?

Because typing on a mobile phone is too slow!

With the benefits of this job, I'm afraid if I submitted my resume a few hours late, it would all be snatched up!

In order to make herself look different from other applicants and highlight that she is more in line with the above requirements, Meng Zhi also specially added a paragraph at the end of her resume and marked it in bold.

"The reason for being fired from my previous company: being too attentive to customer service and thinking too much about customers."

Isn’t it just customer service that wants everything to be obedient to customers?

I am!

Choose me, choose me, choose me!

After the email was successfully sent, Meng Zhi simply washed her hands, cooked the noodles, and while the noodles were still soft, she planned to find some videos on her phone to use as electronic mustard.

"Eat, eat, and then let the weather take its course... What the hell, did the Kuaiguang Group send a reply?!"

Meng Zhi just washed her hands and boiled water. It took less than 10 minutes to survive. Kuang Guang replied?

What amazing work efficiency is this?

Meng Zhi didn't even think about eating, let alone looking for electronic mustard. She immediately clicked on the mailbox with anxiety.

"Hello, Ms. Meng, after careful screening by the Human Resources Department, we believe that you meet our company's recruitment conditions. If you are interested in taking a job, please attend the interview at... Thank you for your attention to our company!"

"Recorded?!" Meng Zhi was so happy that she almost knocked over the noodle bucket at hand, "Did you record me after ten minutes of careful screening?"

Could it be that from tomorrow on, I will also be a person with a monthly income of over 10,000, working eight hours a day, and having two days off every week?

That's right, the interview time marked in the email is tomorrow.

It seems that Laiguang Group is more anxious than myself...

But this must be just a coincidence. They have a big business, but they still lack a customer service person who has no employment threshold?

Moreover, others only invite you for an interview, which does not mean that you are directly admitted.

You can only believe half of what you say in the email.

"You must prepare well for the interview. Some personnel may not know much about after-sales work."

Kuaiguang Group is an entertainment company, and selling things to survive is considered a side job. The staff in the human resources department really may not know much about it...

…

the next day.

Meng Zhi, who had made some preparations and planned to perform well in front of the company's personnel, was brought into the president's office with a confused look on his face and saw the very young helmsman of Kuangguang Group.

Until the girl at the front desk quietly left, her mind still hadn't turned around.

No, why don’t you just apply for a customer service job?

As for letting the big boss of the company come for the interview in person?

How virtuous and capable am I?

"Don't be nervous, I just want to ask you a simple question." Yang Ruoqian was eating snacks in the office yesterday and accidentally discovered a person who was forced to resign because he cared too much about his customers.

He suddenly felt that he was very lucky, and he gave him a pillow when he felt sleepy.

Isn’t this the talent he urgently needs?

Meng Zhi nodded nervously: "Ask."

Although he was extremely tough when facing his former boss, after all, it was online, in the WeChat chat box.

The person standing in front of me now is the person who can decide his own destiny!

As long as I can get this job, the pressure in my life will definitely decrease drastically.

Yang Ruoqian asked casually: "What would you do if you encountered a customer who deliberately made trouble and asked for a refund?"

Meng Zhi did not answer immediately, but began to think quickly in his mind.

Under normal circumstances, all the after-sales customer service can do is to ask to check the integrity of the product and then return it for a refund; or refuse a refund for various reasons, such as the customer has contaminated the label.

But thinking about the contents of the previous job requirements, Meng Zhi felt that such an answer obviously did not meet the boss's requirements.

Now, Kuaiguang Group should be in the stage of burning money to seize the market. Cost-effectiveness and reputation are more important than profits...

Don't be too fussy with your customers.

When the market is monopolized by companies in the future, that’s when big money will be made.

So she said: "Let the user find the defects of the product as much as possible and guide him to choose 'refund only'?"

Yang Ruoqian was shocked when he heard this - how could there be someone with such a high level of ideological consciousness these days? !

The other employees gradually understood the Kuaiguang Group's style of doing things after several deceptions... But this person named Meng Zhi even came to the company for the first time today!

It's just too late to meet.

Why are such talents reporting to the company now?

Yang Ruoqian nodded with great satisfaction: "Go to HR to sign the contract. I will give you the position of customer service supervisor. All customer service personnel in the company will be your subordinates. Remember, you must impart your thoughts to every customer service person."

If the system hadn't explicitly prohibited the intentional gifting of products, Yang Ruoqian would have wanted to directly close all after-sales channels except "refund only."

When Meng Zhi heard her boss's reply, she knew that her work was finally settled. At this moment, she almost cheered.

Will you be a high-paid person from now on?

And also became a grassroots manager?

Why does it feel as unreal as a dream...

Meng Zhi has been working for so long, and this is the first time that she can't wait to go to work from the bottom of her heart: "Thank you, Mr. Yang! Will I go to work today?"

At this time, the phone on the table suddenly rang.

"Go to work tomorrow. When you go back after signing the contract, remember to take a copy of the "Employee Code of Conduct" from the front desk." Yang Ruoqian put his hand on the phone, "Please take the door with you when you go out. It's troublesome."

After speaking, Yang Ruoqian answered the phone.

Dream Back to 08, Jiang Chen, who is about to graduate, decided to make a movie!

His filming philosophy is: the most suitable person plays the most suitable role.

For example, a blind lady plays a blind person;

Beggars play poor people;

The number one scholar comes to play the role of top scholar...

What stands out is a truth.